What are your payment terms?
We accept secure EFT, Visa and Mastercard payments via Payfast or PayJustNow on our e-commerce website: www.co-labsa.co.za.
These details are provided at 'Checkout'.
How long will it take for my order to be delivered?
We carry a limited volume of stock with the majority of our items being manufactured at the time of order.
Therefore please note the following:
For items that are in stock, delivery will take place within 3-7 working days from when payment has been received.
For items that require manufacturing, delivery will take place within 10-15 working days from when payment has been received.
How will my I receive my order?
We offer a door-to-door courier service within South Africa.
Our fee's are automatically calculated on a weight/volume sliding scale.
Alternatively you are welcome to collect directly from us in Pinelands, Cape Town.
For international and wholesale orders, please contact us directly on firstname.lastname@example.org.
How do I care for my Co-Lab SA products?
Wood & leather products:
We offer a self-produced nourishing leather and wood polish. It consists of natural beeswax and coconut oil. Easily absorbed for maximum hydration and increased product longevity. Aids in maintaining the natural colours, consistencies and grains of our natural raw materials.
A free sample size is included with every purchase. Larger volumes are available for individual sale.
To avoid any potential tarnishing and/or abrasions, we recommend that you do not apply any metallic cleaning compounds to the powder coated steel. Rather wipe down with a damp cloth followed by a dry cloth to ensure zero rust and maximum gleam.
Hair-on-hide leather & upholstered products:
For basic maintenance, simply vacuum your hide with the brush attachment, moving in the same direction as the hair.
If something spills on your hide, take the following steps:
Blot (don’t rub) immediately with a clean cloth until no more liquid is absorbed. If you have a remaining stain, mix a drop of mild dish washing soap with warm water and continue to blot with a sponge or cloth. Be sure to do this while the stain is fresh. Avoid soaking the hide and do not wash in washing machine. Allow the hide to dry naturally. Do not use a heat source such as a blow dryer and do not dry clean.
To avoid any potential colour irregularities, shrinkage and/or other, we recommend that you wash your garment inside out, using a cold wash and a gentle spin cycle. Do not tumble dry, flat dry instead. Should you wish to iron your garment, do so whilst inside out.
Scatter cushions & fabric poufs:
To avoid any potential colour irregularities, shrinkage and/or other, we recommend that you dry clean only.
Remove all pots, plants and/or mirrors from their Macrame framework. Place cellotape around any exposed ends to bind together and to avoid further fraying. Wash on a cold and gentle cycle. Allow to dry naturally.
Care for your ceramic goodies requires the same amount of love that they were made with! They are not great candidates for the microwave, oven or dishwasher! Please hand wash.
What is your return policy?
We are more than happy to offer you an exchange in the event that you are not satisfied with your purchase.
We will accept exchanges within 30 (thirty) days of your purchase assuming it is unused/unworn and in it's original condition.
The returning of your original goods will be for your own cost as well as the subsequent delivery of your exchanged items.